Animal Control is a separate entity from the Police Department, however falls under the operational control of the Police Chief and is assigned to the Operations Division of the Police Department. The Animal Control Officer(s) are not Police Officer's, nor are they sworn with police powers under the authority of the Police Chief, although they do maintain the authority to file criminal charges through the court system against violators of the law as it pertains to animals, as well as maintain the authority to enforce local by laws.
If you wish to file a complaint in regards to an animal or wish to speak with an ACO you may call the ACO voicemail at 413-245-0117 ext: 350. The system is set up to contact the ACO advising them that there is a message so please ensure that your message is left on the ACO voicemail and not the general Police Department voicemail in order to expedite response. You may also contact our ACO via email below.